(Also known as Advisor Xpress)
Frequently Asked Questions
  

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Browsers

What is a web browser? How does my browser affect the security of my fund information?

A web browser is a software program that enables you to access and display World Wide Web information quickly and easily.

Your web browser must meet DonorCentral's strict security requirements to maintain the privacy and security of your fund information. Specifically, your browser must support:

  • 128-bit encryption, often referred to as domestic-, U.S.-grade, or strong encryption (as opposed to 40-bit encryption, which is also called international-grade or low encryption).
  • Secure Sockets Layer (SSL) version 2.0 protocol.

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What is encryption? What is the difference between 40-bit encryption and 128-bit encryption?

Encryption is a process in which information sent over the Internet is encoded so that it cannot be read without decoding. Most secure web browsers contain encryption software from RSA Data Security, Inc.

Browsers offer different levels of encryption. 40-bit and 128-bit refer to the size of the key used to encrypt your communication. 128-bit encryption provides a significantly greater amount of security than 40-bit encryption. According to industry experts, 128-bit encryption is more than 300 x 1024 times more secure than 40-bit encryption.

Many browsers offer both 40-bit and 128-bit versions. The U.S. government regulates 128-bit encryption; it can only be used by citizens and permanent residents of the United States and Canada.

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Why does DonorCentral require 128-bit encryption for DonorCentral and secure messages?

128-bit encryption is the strongest form of web browser encryption available for use on the Internet. It provides the highest level of security and privacy for our donors when they access fund information, initiate online fund transactions, or send secure messages.

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How can I tell if my online session with DonorCentral is encrypted?

Most browsers display an icon such as a key   or a lock   to represent an encrypted mode or session. A broken key   or an open lock   indicates that the session or mode is not encrypted. (Although a broken key or open lock might appear before an encrypted page loads, the session is still encrypted if a key or a lock is present when the page is loading.)

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Does my web browser need to support "frames" technology?

Yes. DonorCentral uses a frames format. A frame is a special type of window—in essence, a smaller page within a larger page. The frames format allows you to display multiple windows on a single screen, each with its own Internet address (known as a URL). Each frame can point to and be reached by other URLs from the same window. All of the web browsers recommended in our Browser Guide support frames technology. To find our Browser Guide, go to the homepage and click on "Using Our Site," which appears in the left-hand navigation menu.

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How can I print my fund information?

Select the fund information frame by clicking on a blank space within the frame. Then select the "Print" icon on your browser.

If you're initiating an online fund transaction and are required to print a form, you will need a specific version of Adobe Acrobat Reader and a printer with graphics capabilities. You can learn more about our Adobe Acrobat Reader requirements in our Browser Guide.

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I have the correct browser, but I still can't register to access fund information. Why?

It's possible that your Internet service provider (ISP) or Internet connection does not support communication using Secure Sockets Layer (SSL) version 2.0 protocol. For more information, contact your ISP or your system administrator, or call your community foundation donor services department.

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Registration and Log On

How do I register for DonorCentral?

To register for the DonorCentral secure online center, you must contact you community foundation's donor services representative. 

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Will I be able to access my funds as soon as I register?

No. You need your user name and password before access is granted. Although you designate your user name, your password is system-generated by DonorCentral and sent to you by U.S. mail. Once you receive your password, you can access DonorCentral.

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Once I have registered and received my web password from DonorCentral, how do I log on?

From your community foundation's homepage, click on the DonorCentral menu item . You will be taken to a logon screen, where you can log on (or, if you are a first-time user, register for the service).  Enter both your user name and password and then click on "Logon".

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Can I choose my own web password?

Yes, just select the Change your Password within DonorCentral.

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Why do you need my e-mail address?

We might need to communicate with you about the registration of your funds. We may also notify you via e-mail when additional online services become available. DonorCentral will never sell or give anyone outside the company your e-mail address. 

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Security

Can I block online access to my funds?

Yes. To block access . . .

  • Call your donor services representative.

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What steps has DonorCentral taken to protect my fund information?

The privacy and security of your fund information is very important to DonorCentral. In fact, DonorCentral has been built using the highest security features:

  1. When you register for DonorCentral, you must provide personal information to authenticate your identity:
  2. DonorCentral will generate a web password that will be sent to your address of record by U.S. mail. You can change this random password at any time after your initial log on. You are the only one who knows your user name and password.
  3. DonorCentral uses technology for secure communications. DonorCentral will permit donors to use DonorCentral only if their browsers support 128-bit encryption and Secure Sockets Layer (SSL) version 2.0 protocol. These technologies provide a level of security and privacy for our shareholders when they access fund information, initiate online fund transactions, or send secure messages.
  4. DonorCentral has built-in timers that terminate access if you are not actively using DonorCentral.
  5. The fund information on DonorCentral is only used on this site and is not distributed or sold to any other party or site.

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What steps should I take to increase the security of my fund information?

You are responsible for maintaining the security of your user name, password and personal fund information on DonorCentral's website. When you finish using DonorCentral, you should click on the sign out menu item and close down the browser. In addition, you should never reveal your web user name or password to anyone.

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What if someone learns my web user name or password?

Because it is linked to a web password, a web user name alone cannot be used to log on to DonorCentral. If you suspect that someone knows your password, you can change it online. Simply log on using your user name and password, then click on "Change Password" at the top of the DonorCentral Home Page or in the navigation menu. This will allow you to designate a new password. Remember, you should never share your password with anyone.

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